Customer Service is our top priority. If you experience anything less than 100% satisfaction please contact us at shop@zakti.com.

 

Store policies and shipping information

SHIPPING & RETURNS

Shipment of Orders

Orders placed before 10am (CST) ship within 1-2 business days. 
All orders ship from our Texas location. 
Business days do not include: Saturday, Sunday, New Years Day , Memorial Day , Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We are closed during these days; however, you may place orders on our web site.
Orders received Saturday or Sunday will not process until Monday.

Shipping Methods

Choose USPS for the best shipping rates, UPS for most secure and best tracking capabilities. If your order is 1 lb. or less, we suggest using USPS, unless the value of the order is $100 or more, in which case UPS is more advisable. We are not responsible for lost or stolen deliveries where shipping confirmations have been obtained.

UPS Standard Ground - Weekend and holiday delivery with UPS is not available. In other words, a Next Day Air package that is shipped on Friday will be delivered on Monday. A 2nd Day Air package that is shipped on Friday will be delivered on Tuesday. Most items can be shipped to addresses in the 48 contiguous United States via Standard Ground service. Our default shipping method is UPS 7-DAY Ground for delivery within the continental US. Read below for details on Expedited Service and shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, PO Boxes, APO and FPO addresses.


Expedited 3-Day - Expedited 3-Day shipments will ship the same day if the order is received prior to 10:00 AM CST. You can expect to receive your 3-Day shipment within 3 to 5 business days of placing your order. We cannot ship Expedited 3-Day to PO Boxes or APO/FPO addresses. Shipping rates are calculated during checkout and are based on shipping method.


2nd Day Air - 2nd Day Air shipments will ship the same day if the order is received prior to 10:00 AM CST. You can expect to receive your 2nd Day Air shipment within 2 to 3 business days of placing your order. We cannot ship 2nd Day Air to PO Boxes or APO/FPO addresses. Shipping rates are calculated at during checkout and are based on shipping method.


Next Day Air - Next Day Air is generally delivered the following business day, usually in the afternoon, if we receive your order by 10:00 AM CST. Next Day Air is not available for Saturday delivery. We cannot ship Next Day Air to APO/FPO addresses. Also, Next Day Air delivery may not be available to certain remote locations.


For shipments to P.O. Box/APO/FPO Addresses, Alaska and Hawaii, Puerto Rico and US Virgin Islands or any other worldwide destination – Please contact us at shop@zakti.com. We will accommodate our customers to the best of our ability.

Upgrade for Faster Delivery

Generally, you may upgrade your shipping method during your order, for faster delivery (such as 3-Day, 2nd Day, or Overnight service). If you upgrade your shipping method, your order must be received and your credit card authorized by 10:00 am CST or your order may not be processed until the following business day. The shipping rates for expedited service will be calculated during check-out. NEXT DAY AIR, SECOND DAY AIR, and 3 DAY SELECT shipments will ship the same BUSINESS day if they are received before 10am CST.*


Shipping outside the Continental US

Contact us at shop@zakti.com with your shipping request. We'll do our best to accommodate you.

* Shipping to Canada? Here's What You Need to Know. Canadian customers are subject to a variety of Duties and Taxes and these vary from province to province:
1. A Federal "Goods and Services Tax" of 7% is due on all international shipments. 

2. A Federal "Duty Tax", from 1% to 3%, can be applied to products whose country of origin is from Asia. 

3. A "Provincial Sales Tax" varies from province to province. Typically it is 8% to 10% (0% for Alberta) but, depending on the province, it may not be applied to an imported shipment. 

4. Certain shippers, notably UPS, apply a "Brokerage fee" to Canadian shipments and this can be 10% or more depending on the value of the item(s) being shipped.

A general rule of thumb is a US price (in US dollars) to a final landed Canadian price (in Canadian dollars) is approximately 1.5 to 1.6 times the US price. To determine exactly what taxes or additional fees may apply to your order specifically, we recommend that you call Revenue Canada Customs Border Services at 1-800-461-9999.

Q. If I do buy one of your products for shipment to Canada, when do I pay the fees and taxes mentioned above?

A. Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.

Return Policy

We take great care in the sourcing of our products and have an outstanding customer satifaction rate.

We offer the following return policies:

Accessories and any unopened tea can be exchanged or returned within 30 days of purchase.
Accessories must be unused and in new condition upon receipt. If item is found damaged or used, Zakti will not be able to issue a refund.
All shipping charges must be paid for by the customer, unless items are damaged upon arrival.
We will only accept returns or exchanges with receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued.
For returns on any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

Our return shipping address is:
Zakti, LLC
726 Haines Ave
Dallas, Texas 75208

PRIVACY POLICY

Information Collection and Use


Zakti.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties. Zakti.com collects information from our users at several different points on our website in order to process orders and better service to you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address. 

Sharing 


We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. 
Zakti.com is a Texas Limited Liability Company and shall abide by all federal and state laws. Zakti.com shall disclose any personally identifiable information when required to by law.

Security 


You can shop at http://www.zakti.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

http://www.zakti.com is registered with the Authorize.Net Verified Merchant Seal program.

Changes to our policy 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 8th, 2012.

Questions and Feedback 

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Our email address is shop@zakti.com.

 

 

 

    

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